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EbixCash Fastag

FASTag is a simple to use, reloadable tag, which enables automatic deduction of toll charges without halting for cash transaction at the toll plaza. FASTag is linked to a prepaid wallet from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle's windscreen once the tag account is active.

FASTag is a perfect solution for a hassle free trip on national highways. FASTag is presently operational at 650+ toll plazas across national and state highways. FASTag is Promoted by MORTH (Ministry of Road Transport and Highways), NHAI (National Highways Authority of India), IHMCL (Indian Highways Management Company Limited) and NPCI National Payments Corporation of India).

Fastag

You can get your FASTag from any of EbixCash’s outlet / EbixCash authorized Agent Sales outlets.

"To Get Toll Plaza List, Please Click Here"

FASTag Validity

FASTag comes with a validity of 5 Years for your vehicle

Customer Portal

Customers can access their statements by logging on the FASTag customer portal or call us at our 24*7 dedicated Toll Free customers support number @ 18002662949

FASTag BENEFITS
Saves Fuel and Time

Operating via RFID, a FASTag benefits your road-trips by saving on both fuel and time. Tag readers which are available on toll booths scan your FASTag and the due charges are paid from the linked account.

SMS Alerts

Every time you pay a toll using FASTag, you will receive an SMS alerts on your registered mobile number. Enabling you to keep a track on your Expenses

Manage Online

Post activation, your FASTag can be linked to a prepaid wallet whereby it can be reloaded and managed completely online.

Cashless Transaction

No need to worry about carrying cash for the toll payments

Ease of Use

Using a FASTag involves simply affixing it on the interior pane of your car’s windshield. Toll plazas are equipped with a tag scanner and complete your transactions in a contactless manner

Download Application Form
Fastag Faqs
Ans. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas without stopping for cash transactions.

Ans. You can buy a FASTag by any of the following ways:

  • You may visit any of the EbixCash outlet / EbixCash authorized Agent Sales offices to get your tag account created.
  • You may call our Toll Free customer care @ 18002662949 to know more details
Ans. No, currently FASTag is not issued for two-wheelers

Ans. You will need to carry original as well as photo copies copy of your KYC document.

You need to submit the following documents along with the application for FASTag:

  • Registration Certificate (RC) of the vehicle.
  • Passport size photograph of the vehicle owner

KYC documents:

  • Individual- FASTag application form, Registration Certificate (RC) of the vehicle, Passport size photograph of the vehicle owner, PAN Card and any one of OVD document.
  • Corporate- Application form (Non-Individual), Card agreement (Between EbixCash and Client), Board resolution, Authorized signatory KYC document (Any of the OVD document), KYC documents as per the type of client, Company stamp and signature on all documents.

Ans. You can report an incorrect deduction to our Toll Free customer care @ 18002662949. We will review your request and if found correct, we will revert the incorrect deduction.

Ans. You will receive an SMS with requisite details on your registered mobile number as soon as the toll transaction takes place. Periodic statement of account can be obtained from the online portal.

Ans. Customers can recharge through multiple modes

You may recharge your TAG account by making payment through Credit Card/ Debit Card/ NEFT/ RTGS / through Net Banking or by visiting to any of the EbixCash outlet.

Ans. The monthly pass facility is specific to each toll plaza. You may call our Toll Free customer care @ 18002662949 to check the details.
Ans. You will need to call our Toll Free customer care number 18002662949 to block your FASTag. Once you take a new TAG, we will transfer the balance to the existing wallet account.
Ans. You can call the customer care no. 18002662949 and block your FASTag account.
Ans. Yes, the minimum recharge amount is Rs.100.00.
Ans. You can either contact your EbixCash Relationship Manager or call our toll free customer care number 18002662949
Ans. Wallet to wallet transfer is not allowed.
Ans. No, you will need to take two separate FASTags for the two vehicles. However you can have 1 wallet linked to both tags.
Ans. The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement
Ans. Once your NETC FASTag account is created, Please log in to the customer portal and register yourself to generate your user id and password. You may also call our customer care @ 18002662949 for assistance
Fee & Charges
Sr.No PARTICULARS AMOUNT (INR)
1 Tag Issuance Fee (One-time Fee) 100/- (including all applicable taxes)
2 Tag Reissuance Fee 100/- ( including all applicable taxes)
3 Online reload fee Charges as applicable
4 Reload at EbixCash outlet Charges as applicable

*All Fees and charges are subject to change from time to time without prior information

Tag Class Description Tag Colour Tag Deposit Threshold Amount
4 Car / Jeep / Van / TATA Ace and similar mini Light Commercial Vehicle Violet 200 200
5 Light Commercial Vehicle /Mini Bus Orange 100 500
6 Bus / Truck - 3 Axle Yellow 100 500
7 Bus / Truck - 2 Axl Green 100 500
12 Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle Pink 100 800
15 Truck 7 Axle and above Blue 100 800
16 Earth Moving / Heavy Construction Machinery Black 100 800
  • The above mentioned tag deposit rates would be applicable as per your vehicle class and will be refunded to only KYC Customers after deducting any unbilled amount at the time of FASTag account closure.
  • Toll charges will be deducted as per the applicable amount, depending on the vehicle class and the toll plaza used. Charges mentioned above are subject to change
EbixCash FASTag - Terms and Conditions
  1. The Customer agrees that entering of OTP sent by the EbixCash for validation infers that customer has requested to avail the FasTag product of the EbixCash and authorizes the EbixCash to contact the customer through phone calls, email etc towards provision of the referred service.
  2. The Customer hereby agrees and confirms that, the applicable Security Deposit, as decided by the EbixCash from time to time, shall be maintained as “Minimum Amount” in the Customer’s Account as per the applicable terms & conditions stipulated by EbixCash and Customer shall ensure that, the said Security Deposit should not fall below the Minimum Amount. The customer also agrees to bear the charges for recharges based on the recharge mode chosen by the Customer. The charges are liable to be changed by the EbixCash from time to time.
  3. The Customer hereby agrees and confirms that, EbixCash will not be responsible towards any physical damage to the Tag in any manner whatsoever and that the Customer shall be solely responsible for any such damage or loss to the Tag.
  4. The Customer hereby agrees and confirms that, EbixCash shall under no circumstances be held liable or responsible in any manner if, the Plaza Terminal is not functional or unable to read the Tag. In such cases, the customer will have to make Payment to the Toll Plaza via other modes such as Cash, Cards etc;..
  5. The Customer hereby agrees and confirms that, EbixCash shall have all the rights & authority in its sole discretion to flag the Tag in Blacklist, if the Customer fails to maintain the Minimum Amount in his/her Account or fails to comply with terms & conditions stipulated by EbixCash and under the applicable laws.
  6. The Customer hereby agrees and confirms that, once wallet is loaded the said amount cannot be withdrawn, except at the time of closure of said Wallet subject to the recovery of applicable charges/commissions/costs due to EbixCash. The outstanding amount in the wallet would be transferred to the bank account of the customer provided by the customer. No cash will be disbursed by EbixCash.
  7. The Customer hereby agrees and confirms that by applying for EbixCash Tag, Customer agrees to indemnify EbixCash and its officials from and against any and all claims, actions, suits, proceedings, costs, damages, judgments, amounts paid in settlement and expenses (including without limitation reasonable attorneys’ fees and reasonable disbursements at actual) (collectively, “Loss”) incurred by EbixCash, to the extent suffered, as a result of, arising from, or in connection with or relating to or arising out of the use of the Tag by Customer. Customer also agrees to indemnify, defend and hold harmless EbixCash and its officials from and against any Loss incurred or suffered by EbixCash as a result of EbixCash providing its services in the form of EbixCash Account and any transaction made therein, to enable the Customer to utilize the Tag .
  8. The services provided herein by EbixCash will be as per the applicable terms & conditions stipulated by EbixCash and EbixCash shall at its sole discretion reserves the right to modify/alter all or any of the terms & conditions, without prior notice or any reason whatsoever.
  9. The services provided herein shall be subject to applicable RBI guidelines and regulations, issued from time to time and other prevailing law and regulations in India.
  10. The Tag may be used for the purpose of making applicable toll payments as may be required by the relevant authorities at participating toll plazas on the highway through the ETC Lane provided at such Toll plazas. No Interest shall be payable by EbixCash on the amount available loaded on the Tag.
  11. The EbixCash has hosted a dedicated 24 x 7 call center for this product. This team can be reached using toll free number 18002662949. The customer agrees to contact this call center for any assistance related to this product and confirms that the Service Request number would be obtained by him / her for all requests raised.
  12. If the Tag is lost or stolen, the tag member must file a report with the local police and should be able to produce a copy of the police report upon request by EbixCash. The tag member must immediately report the loss / theft over the telephone to the customer care. Customer Care shall, upon adequate verification hotlist/cancel/suspend the tag and terminate all facilities in relation thereto during working hours on a working day following the receipt of such information and on request of the tag member and shall not be liable for any inconvenience caused to the Tag Member in this regard. The Tag Member shall take cognizance of the fact that once a tag is reported lost or stolen and is subsequently found, the same shall be promptly cut in half and adequate care taken to prevent its misuse. The Tag Member is responsible for the security of the tag and shall take all steps towards ensuring the safe keeping thereof. The Tag member will be liable for all charges incurred on the Tag until the Tag is reported Lost/ Stolen. In the event, EbixCash determines that the aforementioned steps are not complied with, financial liability on the lost and stolen tag would rest with the tag member.
  13. The Tag member is responsible for all transactions initiated by use of the Tag, accept as otherwise set forth herein. Each time the Tag Member uses the Tag at a participating toll plaza, he authorizes EbixCash to reduce the funds available in the Tag Account by the amount of Transaction. The Tag Member is not allowed exceed the available amount in the Tag Account through an individual transaction or a series of transaction. Nevertheless, if a transaction exceeds the balance of the funds available, in the Tag Account, the Tag Member shall remain fully liable to EbixCash for the amount of the Transaction. EbixCash reserves the right to bill the tag member for any negative balance. The tag member agrees to pay EbixCash promptly for the negative balance. EbixCash also reserves the right to cancel/ terminate the tag, should the tag member create one or more negative balances with the tag
  14. The Customer confirms that the Vehicle Registration Number for which the Tag has been applied is being used by the customer and the amount pertaining to the Toll Passages done by the said vehicle can be debited to the Wallet that would be opened as a part of servicing this application form.
  15. The customer hereby consents that the physical RFID Tag can be delivered to the customer at the address mentioned in the application form or can be hand-delivered. Customer shall ensure that Tag is affixed to the vehicle bearing the same registration number as was mentioned in the application form. Customer confirms that any liability incurred from the Tag, to the extent of the Toll Transactions received will be borne by the customer. The Customer confirms that process of Tag Affixation is well understood and takes all responsibility toward Tag Damage or Incorrect Tag Affixation.
  16. The Customer is aware that the Online Portal has been provided by the EbixCash wherein the transactions of the wallet can be accessed. Customer agrees to report any issue with the Wallet transactions. In case, no dispute is reported, EbixCash shall assume that the wallet transaction is acceptable to the customer and there are no unanticipated concerns. Incase customer observes some unknown transactions in the customer wallet, it should be reported to the Customer service desk. After due validation, EbixCash shall get the amount reimbursed from the Toll Plaza in due course.
  17. EbixCash reserves the right to consolidate the customer ID and update the KYC status if existing relationship found for the customer basis the document details mentioned.
  18. For resolving any dispute, EbixCash has formalised “Customer Grievance Redressal Policy” which is available on the website www.ebixcash.com
  19. For detailed wallet T&C, Fess & Charges please visit the website: www.ebixcash.com
  20. Please visit the website: www.ebixcash.com to know about our customer privacy policy.

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