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For Specific Enquiry
(To know the status of your enquiry click here)EBIXCASH World Money Limited (erstwhile Centrum Direct Limited)Manek Plaza, Level II, CST Road, Vidyanagari Marg,
Above Axis Bank, Kalina, Santacruz (East) Mumbai -400098
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| FOREX CARDS | |||
| Customer Services | mycard-support@ebixcard.com | 1800120256666 | |
| Escalation Matrix | |||
| 1st level escalation | head-customersupport@ebixcard.com | ||
| 2nd level escalation | grievance@ebixcard.com | ||
| 3rd level escalation | nodalofficer@ebixcard.com | ||
| REMITTANCES | |||
| Customer Services | customercareforex@ebixcash.com | 1800120256666 | |
| Escalation Matrix | |||
| 1st level escalation | head-customercareforex@ebixcash.com | ||
| 2nd level escalation | nodalofficerforex@ebixcash.com |
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Nodal Officer’s | Rakesh Sharma | rakesh.sharma@ebixcash.com | |
| Customer Care | remittances@ebixcash.com |
Ebix Payment Services Pvt Ltd
2nd Floor, Manek Plaza, Kalina CST Road, Kolekalyan, Santacruz (East), Mumbai, Mumbai City MH 400098
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Nodal Officer’s |
Mr. Vikas Verma (Principal Nodal Officer) Mr. Jimmy Bharucha Ms. Rashmi Desai Chalke Mr. Sanjeev Ambavale Mr. Mohinder Ahuja |
||
| Customer Care |
Ms. Pallavi Nataskar (Principal Grievances Officer) (For Business Users/B2B/ICW/Distributors) or E-wallet holders (For Individual Customers/B2C pertaining to GPR Cards/Gift Cards |
||
| Grievances | grievance@ebixcash.com | 022-61125656 | |
| Legal Desk | Mr. Imran Mansuri | imran.mansuri@ebixcash.com | 022-68649800 |
| Escalation Matrix | |||
| Escalation Level | TAT | Name of Associates |
Designation | Email id | Contact Number |
|---|---|---|---|---|---|
| 1st Level | Within 24 hours | Helpdesk | Helpdesk | help@ebixcash.com | 1800 266 5757 |
| 2nd Level | >24hrs < 72 hrs | Sadanprasad Gupta | Manager-Customer Care | sadang@ebixcash.com | 1800 266 5757 |
| 3rd Level | 3 Days to 10 Days | Kalpana Nimbalkar | Manager-Customer Care | kalpanan@ebixcash.com | 1800 266 5757 |
| 4thLevel | Upto 30 days | Pallavi Natuskar | Sr. Manager-Customer care | pallavin@ebixcash.com | 1800 266 5757 |
| 4th Level | Beyond 30 days | Jimmy Bharucha | Chief Grievance Officer & Nodal Officer | jimmyb@ebixcash.com | 1800 266 5757 |
|
Any person who has a grievance against our services can approach our Grievance Redressal Centre as per details provided at the, (“contacts us”), page of our website for addressing their concerns. Where the complaints are not resolved with full satisfaction of the complainant, the complainant is advised to approach RBI’s complaint portal at https://cms.rbi.org.in/cms/indexpage.html#eng by giving the complete details on complaint |
|||||
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Nodal Officer’s |
Mr. Raviraj Shetty |
||
| Grievances |
Ms. Hema C Jagtiani (For Operational Issues) For Settlement issues |
||
| Customer Care |
Naveen Chandra (For Call Authorisation Issues) Agent issues (For MoneyGram Support number) Consumers (For MoneyGram Support number) Agent issues (For Western Union Support number) Consumers (For Western Union Support number) Number for Remote Transactions |
naveen.chandra@ebixcash.com |
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Customer Care | Shashi Singh | Shashi.singh@via.com | 7760409975 |
| Grievances | Manu Katiyar | Manu.katiyar@ebix.com | 8447267042 |
| Legal Desk | Bipasha Mukherjee | Bipasha.mukherjee@via.com | 7406886060 |
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Nodal Officer’s | Sunny Nagpal | 8010021822 | |
| Customer Care | Support@ahataxis.com |