EbixCash Airport of Financial Transactions EbixCash Airport of Financial Transactions

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EbixCash
For Specific Enquiry
(To know the status of your enquiry click here)
Office/Desk Name Email ID’s Contact Number
Customer Care mycard-support@ebixcard.com
Customer Care customercareforex@ebixcash.com

EBIXCASH World Money Limited (erstwhile Centrum Direct Limited)Manek Plaza, Level II, CST Road, Vidyanagari Marg,
Above Axis Bank, Kalina, Santacruz (East) Mumbai -400098

Office/Desk Name Email ID’s Contact Number
FOREX CARDS      
Customer Services   mycard-support@ebixcard.com 1800120256666
Escalation Matrix      
1st level escalation   head-customersupport@ebixcard.com  
2nd level escalation   grievance@ebixcard.com  
3rd level escalation   nodalofficer@ebixcard.com  
REMITTANCES      
Customer Services   customercareforex@ebixcash.com 1800120256666
Escalation Matrix      
1st level escalation   head-customercareforex@ebixcash.com  
2nd level escalation   nodalofficerforex@ebixcash.com  
Office/Desk Name Email ID’s Contact Number
Nodal Officer’s Rakesh Sharma rakesh.sharma@ebixcash.com
Customer Care remittances@ebixcash.com

Ebix Payment Services Pvt Ltd
2nd Floor, Manek Plaza, Kalina CST Road, Kolekalyan, Santacruz (East), Mumbai, Mumbai City MH 400098

Office/Desk Name Email ID’s Contact Number
Nodal Officer’s

Mr. Vikas Verma (Principal Nodal Officer)

Mr. Jimmy Bharucha

Ms. Rashmi Desai Chalke

Mr. Sanjeev Ambavale

Mr. Mohinder Ahuja

pno@ebixcash.com

02261125656

Customer Care

Ms. Kalpana Nimbalkar (Principal Grievances Officer)

(For Business Users/B2B/ICW/Distributors) or E-wallet holders

(For Individual Customers/B2C pertaining to GPR Cards/Gift Cards

kalpanan@ebixcash.com

help@ebixcash.com

care@ebixcash.com

02261125656

1800 266 5757

1800 266 5757

Grievances grievance@ebixcash.com 022-61125656
Legal Desk Ms. Aashika Jain aashikajain@ebixcash.com 022-61125652
Escalation Matrix
Escalation Level TAT Name of
Associates
Designation Email id Contact Number
1st Level Within 24 hours Helpdesk Helpdesk help@ebixcash.com 1800 266 5757
2nd Level >24hrs < 72 hrs Sadanprasad Gupta Manager-Customer Care sadang@ebixcash.com 1800 266 5757
3rd Level 3 Days to 10 Days Kalpana Nimbalkar Manager-Customer Care kalpanan@ebixcash.com 1800 266 5757
4thLevel Upto 30 days Rupak Mehendale Sr. Manager-Customer care rupakm@ebixcash.com 1800 266 5757
5th Level Beyond 30 days Jimmy Bharucha Chief Grievance Officer & Nodal Officer jimmyb@ebixcash.com 1800 266 5757

Any person who has a grievance against our services can approach our Grievance Redressal Centre as per details provided at the, (“contacts us”), page of our website for addressing their concerns. Where the complaints are not resolved with full satisfaction of the complainant, the complainant is advised to approach RBI’s complaint portal at https://cms.rbi.org.in/cms/indexpage.html#eng by giving the complete details on complaint

Office/Desk Name Email ID’s Contact Number
Nodal Officer’s

Mr. Raviraj Shetty

raviraj.shetty@ebixcash.com

Grievances

Ms. Hema C Jagtiani (For Operational Issues)

For Settlement issues

hema.jagtiani@ebixcash.com

9320270055

9350845546

Customer Care

Naveen Chandra (For Call Authorisation Issues)

Agent issues (For MoneyGram Support number)

Consumers (For MoneyGram Support number)

Agent issues (For Western Union Support number)

Consumers (For Western Union Support number)

Number for Remote Transactions

naveen.chandra@ebixcash.com

7291981415

13476961234

17203625024

18001034222

18001034111

1204868200

Office/Desk Name Email ID’s Contact Number
Customer Care Shashi Singh Shashi.singh@via.com 7760409975
Grievances Manu Katiyar Manu.katiyar@ebix.com 9686450617
Legal Desk Bipasha Mukherjee Bipasha.mukherjee@via.com 7406886060
Office/Desk Name Email ID’s Contact Number
Nodal Officer’s Sunny Nagpal 8010021822
Customer Care Support@ahataxis.com

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