Contact Us
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For Specific Enquiry
(To know the status of your enquiry click here)| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Customer Care | mycard-support@ebixcard.com | ||
| Customer Care | customercareforex@ebixcash.com |
EBIXCASH World Money Limited (erstwhile Centrum Direct Limited)Manek Plaza, Level II, CST Road, Vidyanagari Marg,
Above Axis Bank, Kalina, Santacruz (East) Mumbai -400098
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| FOREX CARDS | |||
| Customer Services | mycard-support@ebixcard.com | 1800120256666 | |
| Escalation Matrix | |||
| 1st level escalation | head-customersupport@ebixcard.com | ||
| 2nd level escalation | grievance@ebixcard.com | ||
| 3rd level escalation | nodalofficer@ebixcard.com | ||
| REMITTANCES | |||
| Customer Services | customercareforex@ebixcash.com | 1800120256666 | |
| Escalation Matrix | |||
| 1st level escalation | head-customercareforex@ebixcash.com | ||
| 2nd level escalation | nodalofficerforex@ebixcash.com |
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Nodal Officer’s | Rakesh Sharma | rakesh.sharma@ebixcash.com | |
| Customer Care | remittances@ebixcash.com |
Ebix Payment Services Pvt Ltd
2nd Floor, Manek Plaza, Kalina CST Road, Kolekalyan, Santacruz (East), Mumbai, Mumbai City MH 400098
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Nodal Officer’s |
Mr. Jimmy Bharucha (Principal Nodal Officer) |
||
| Customer Care |
Mr. Jimmy Bharucha (Principal Grievances Officer) (For Business Users/B2B/ICW/Distributors) or E-wallet holders (For Individual Customers/B2C pertaining to GPR Cards/Gift Cards |
||
| Grievances | grievance@ebixcash.com | 022-61125656 | |
| Legal Desk | Ms. Nancy Sharma | nancy.sharma@ebixcash.com |
0120-4688400 |
| Escalation Matrix | |||
| Escalation Level | TAT | Name of Associates |
Designation | Email id | Contact Number |
|---|---|---|---|---|---|
| 1st Level | Within 24 hours | Helpdesk | Helpdesk | help@ebixcash.com | 1800 266 5757 |
| 2nd Level | >24hrs < 72 hrs | Sadanprasad Gupta | Manager-Customer Care | sadang@ebixcash.com | 1800 266 5757 |
| 3rd Level | 3 Days to 10 Days | Kalpana Nimbalkar | Manager-Customer Care | kalpanan@ebixcash.com | 1800 266 5757 |
| 4thLevel | Upto 30 days | Rupak Mehendale | Sr. Manager-Customer care | rupakm@ebixcash.com | 1800 266 5757 |
| 5th Level | Beyond 30 days | Jimmy Bharucha | Chief Grievance Officer & Nodal Officer | jimmyb@ebixcash.com | 1800 266 5757 |
|
Any person who has a grievance against our services can approach our Grievance Redressal Centre as per details provided at the, (“contacts us”), page of our website for addressing their concerns. Where the complaints are not resolved with full satisfaction of the complainant, the complainant is advised to approach RBI’s complaint portal at https://cms.rbi.org.in/cms/indexpage.html#eng by giving the complete details on complaint |
|||||
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Grievances |
Ms. Hema C Jagtiani (For Operational Issues) |
||
| Customer Care |
Agent issues (For Western Union Support number) Consumers (For Western Union Support number) RIA Support Numbers Agent issues (For MoneyGram Support number) Consumers (For MoneyGram Support number) Ebix Toll Free Numbers for remote locking transactions Settlement Issues |
|
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Customer Care | Shashi Singh | Shashi.singh@via.com | 7760409975 |
| Grievances | Manu Katiyar | Manu.katiyar@ebix.com | 9686450617 |
| Legal Desk | Bipasha Mukherjee | Bipasha.mukherjee@via.com | 7406886060 |
| Office/Desk | Name | Email ID’s | Contact Number |
|---|---|---|---|
| Nodal Officer’s | Sunny Nagpal | 8010021822 | |
| Customer Care | Support@ahataxis.com |