EbixCash Airport of Financial Transactions EbixCash Airport of Financial Transactions

FAQs

Ans. EbixCash E-wallet virtual account that enables user to use this account on all the merchants where EbixCash payment gateway is available. E-wallet is a Semi-Closed Prepaid Payment card. E-wallet has been developed exclusively for online usage by the masses who do not have Credit/Debit Cards or who are apprehensive to use their credit/Debit card online for risk of misuse. E-wallet has been specifically been designed keeping in mind absolute convenience and can be accessed by the user with their registered Email id or Mobile. It is a financial instrument which can be pre-loaded with the appropriate amount for subsequent use as per the holders’ convenience.
Ans. You can visit http://ewallet.itzcash.com or any EbixCash World Franchisee to register for E-wallet account. You need to provide your Name, Email address and Mobile number to register for E-wallet account.
Ans. Post registration, you get the account details on your mail ID and on Mobile as SMS.
Ans. No. Before using your account, you have to verify your Email address and Mobile number. Email and SMS you receive carries all the information about the verification process.
Ans. Your E-wallet account carries a serial number which can be used for any communication with customer care. It also has a transaction pin that is required during transaction.
Ans. You can use the funds immediately for online transactions. However, you will be allowed to transfer funds only after 30 minutes post registration of a beneficiary. In case of funds transferred online via Net banking/ debit / credit card / wallet there would be delay of 6 hours post loading or 30 minutes post registration of beneficiary whichever is later.

Your E-wallet account can be used on all the merchant sites where EbixCash Payment gateway is enabled.
Ans. Yes. Login and click on "Fund Transfer" tab. You have to enter recipients account serial number or Mobile number. You can only transfer funds in registered user's account.
Ans. There are no charges for funds transfer from once wallet to another within EbixCash.
Ans. Different types of accounts have different limits. You can upgrade your account to one of a higher limit by submitting your KYC documents to us.
Type Minimum Balance (Rs.) Max allowable Balance (Rs.) Reload limit (Rs.)
All Service –Basic KYC 10000 10000 at any point of time 10000 Monthly & 100000 yearly
All Service – Full KYC 100000 100000 at any point of time 600000 annually
Ans. You can reload your E-wallet account online or by visiting any EbixCash World Franchisee
Ans. Ebixcash Payment Gateway is an online payment platform that offers multiple payment methods to both an individual user and a business. So, whether you are an e-commerce giant, a small spunky start-up or an individual user simply wanting to make payments to businesses, we have products that cater to all your needs.
Ans. We currently accept Visa, Visa Electron, American Express Card, and Maestro & MasterCard Debit & Credit Cards.
Ans. Currently, Ebixcash Payment Gateway is live with "Web pay" - An online payment gateway that allows e-commerce businesses to accept payments from its users via credit cards and debit cards.
Ans. With Ebixcash wallet in your mobile, you can make payment at any shop or store wherever it is acceptable. If a retailer accepts Ebixcash as a mode of payment, you can either use QR codes or transfer using their mobile number in no time. Ebixcash is a safe & secure destination for all you payment worries, go cash-less and add money to your wallet on-the-go. Moreover, we offer many exciting cashback and coupons that give you great discounts.

Furthermore, if you are still stuck with any other issues pertaining to Ebixcash passbook details, wallet upgrade, mobile recharges, utility bill payment, shopping, movies, bus or train booking, cars & bikes, flights, hotels, amusement parks & other events, education, deals & offers, gift cards, digital gold and any other query, feel free to reach us anytime.
Ans. Ebixcash serves as a virtual wallet where you can store money online, it is the most reliable platform for making payment or send money to friends, pay for purchases across various brands & services. If you are still unaware of how to use Ebixcash or Ebixcash wallet, then worry no more. It is quick and simple method, all you need to do is:
  1. Login or Sign up at Ebixcash app
  2. Add money to Ebixcash wallet using debit/credit/ATM card or net banking
  3. Pay using Ebixcash wallet

The money added to your wallet can be used to make mobile, data card recharge or bill payment of DTH, electricity, water, gas or booking train, bus & flight tickets, online or offline shopping or payment at local vendors, cabs, petrol pumps, restaurants and much more. From mega stores to locality shops, you can pay everywhere through Ebixcash Wallet.

Ans. Keeping our customers' information secure is our number one priority. Please read our security procedures and policies to know more about it.
Ans. You will see a screen for Add Money where balance is shown on top. You can view the breakup of Ebixcash balance by tapping on info icon besides balance amount. Alternatively, you may also go to “My Transactions” in account section on the app to see breakup of Ebixcash balance.
Ans. KYC update is mandatory for all the users. As, per the RBI guidelines, it is compulsory to link your Aadhar number to your wallet. We recommend to get your KYC done, however, not doing so, will not impact the most of the services that you can avail on Ebixcash.
Ans. Booking through Ebixcash portal is an easy 3 step process. Download the Ebixcash app. Select source and destination address and date/time of your planned travel. Hit “View taxi rates” button. You will find rates of different taxis, select the taxi type which meets your travel requirement. Fill in your details and pay advance amount to confirm your booking.
Ans. In Ebixcash travel portal you have the option to book outstation cabs at lowest price across 4000+ locations. All our cars are comfortable and air conditioned. You need to pay for one side, if it’s a one way trip. You can also chose taxis for airport transfer and other local travel needs.
Ans. You can modify a booking by sending an email to us at support@ahataxis.com. You can change the pick-up date, time, location, passenger details or vehicle type. However, the confirmation of modification depends upon the availability of taxi on modified time and date.
Ans. You can email us at support@ahataxis.com for booking cancellation. You will need to provide your booking reference number and contact details for the same.

Please read our cancellation and modification policy to know about cancellation rules and refund policies.
Ans. We provide free cancellation till 24 hours before departure.
Ans. You must make a booking at least 1 hour prior to the pick-up time in order to get a taxi. However, the actual confirmation is given based on the availability of the taxi at the required location and time. Also, for better assistance on your immediate requirement, you are requested to mail us on support@ahataxis.com
Ans. The taxi and driver details will be sent to you 6 hours prior to the pick-up time.
Ans. Please contact our 24*7 customer support, in case driver is not reachable.
Ans. For all inclusive bookings, you need not pay for such toll or state taxes. The details of charges included or not included is mentioned on the website and app search results.
Ans. This is an alternative for cash/cheque to gift any individual in your organization.
Ans. No upper limit for usage on Point of Sale as well as online purchase transactions. Usage restricted to the available balance in card.
Ans. Card balances cannot exceed Rs.10,000 at any given point in time.
Ans. Corporate customers need to get in touch with their relationship managers for load on gift cards.
Ans. EbixCash Gift Card will be issued post corporate KYC documents are verified.
Ans. Corporate customers can get in touch with their relationship managers for such queries.
Ans. Please call customer service centre number 07666155220 / 022 - 61125757 or write to care@ebixcash.com
Ans. Card can be hot listed by calling/writing to customer service centre at the phone number and/or email address listed on the back of your card.
Ans. No. EbixCash Gift card is INR prepaid card which can be used only in India.
Ans. EbixCash Gift card can be used at various outlets and online shopping.
  1. Utility bill payments online
  2. Train, air and bus ticket booking online
  3. Movie ticket booking online
  4. Mobile & DTH recharge online
  5. Online shopping
  6. Shop at merchant outlet
Ans. To ensure your Gift Card is genuine, look for the VISA/RuPay/MasterCard hologram on the reverse of the card. Kindly ensure that when you purchase the Gift Card, the packaging is not tampered.
Ans. You will receive an SMS alert on all Debit and Credit transactions.
Ans. Customer can real time re-generates their IPIN / WEB PIN online through customer portal or they can call Centre for re-generation at 07666155220 / 022 61125757
Ans. Card balance and card history can be viewed at www.ebixcash.com after due login or can be accessed by calling/writing to customer service centre at the phone number and/or E-mail address listed on the back of your card.
Ans. It is an electronic Prepaid Card issued to individual to use for all digital modes of transactions.
Ans. No upper limit for usage limit on Point of Sale transactions. Usage restricted to the available balance in card.
Ans. Card balances cannot exceed Rs.1,00,000 at any given point in time.
Ans. Loading and reloading can be done at online using the Prepaid Net banking or visit the nearest BC outlet.
Ans. EbixCash Prepaid Card will be issued instantly through BC outlet post submission of Application form and KYC (Know your customer (KYC) is a form which will let the bank know who customer is, his address and his the financial and occupational status.) verified.
Ans. You can call the customer care service centre number 07666155220 / 022 - 61125757 or write to care@ebixcash.com
Ans. Please call customer service centre number 07666155220 / 022 - 61125757 or write to care@ebixcash.com
Ans. Card can be hot listed by calling/writing to customer service centre at the phone number and/or email address listed on the back of your card.
Ans. No. EbixCash Prepaid card is INR prepaid card which can be used only in India.

Ans. EbixCash Prepaid card can be used at various outlets and online shopping.

  • Utility bill payments online
  • Train, air and bus ticket booking online
  • Movie ticket booking online
  • Mobile & DTH recharge online
  • Online shopping
  • Shop at any merchant outlet
  • ATM cash withdrawal
Ans. To ensure your Prepaid Card is genuine, look for the VISA/Rupay hologram on the reverse of the card. Kindly ensure that when you purchase the Prepaid Card, the packaging is not tampered.
Ans. You will receive an SMS alert on all Debit and Credit transactions.
Ans. Please contact the Call Centre at 07666155220 / 022 - 61125757
Ans. Card balance and card history can be viewed at www.ebixcash.com after due login or can be accessed by calling/writing to customer service centre at the phone number and/or E-mail address listed on the back of your card.
Ans. It is an electronic Prepaid Card issued to individual to use for all digital modes of transactions.
Ans. No upper limit for usage limit on Point of Sale transactions. Usage restricted to the available balance in card.
Ans. Card balances cannot exceed Rs.1,00,000 at any given point in time.
Ans. Loading and reloading can be done at online using the Prepaid Net banking or visit the nearest BC outlet.
Ans. EbixCash Prepaid Card will be issued instantly through BC outlet post submission of Application form and KYC (Know your customer (KYC) is a form which will let the bank know who customer is, his address and his the financial and occupational status.) verified.
Ans. You can call the customer care service centre number 07666155220 / 022 - 61125757 or write to care@ebixcash.com
Ans. Please call customer service centre number 07666155220 / 022 - 61125757 or write to care@ebixcash.com
Ans. Card can be hot listed by calling/writing to customer service centre at the phone number and/or email address listed on the back of your card.
Ans. No. EbixCash Prepaid card is INR prepaid card which can be used only in India.

Ans. EbixCash Prepaid card can be used at various outlets and online shopping.

  • Utility bill payments online
  • Train, air and bus ticket booking online
  • Movie ticket booking online
  • Mobile & DTH recharge online
  • Online shopping
  • Shop at any merchant outlet
  • ATM cash withdrawal
Ans. To ensure your Prepaid Card is genuine, look for the VISA/Rupay hologram on the reverse of the card. Kindly ensure that when you purchase the Prepaid Card, the packaging is not tampered.
Ans. You will receive an SMS alert on all Debit and Credit transactions.
Ans. Please contact the Call Centre at 07666155220 / 022 - 61125757
Ans. Card balance and card history can be viewed at www.ebixcash.com after due login or can be accessed by calling/writing to customer service centre at the phone number and/or E-mail address listed on the back of your card.
Ebix Payment Services Pvt. Ltd. currently offers Corporate Prepaid Cards in partnership with leading banks.
EbixCash Prepaid Cards are network branded and issued in alliance with Visa/MasterCard/Rupay.
Ebix Payment Services Pvt. Ltd. Prepaid Cards are accepted by over 8 million merchant outlets which display Visa/MasterCard/Rupay logos and ATMs on a pan India basis. Additionally, Ebix Payment Services Pvt. Ltd. Prepaid Cards can also be used for e-commerce transactions (online shopping), bill payments, travel bookings and shopping. Prepaid cards cannot be used for Non-INR transactions and for International spending due to regulatory restrictions.
The prepaid cards issued under the corporate account may be loaded basis instructions from the authorized corporate representative and funds transfer should be initiated from designated account of the corporate held with a scheduled commercial bank. Such transfers should be in the local currency and from the own account of the corporate.
Ebix Payment Services Pvt. Ltd. offers personalization of prepaid cards which means the name of the cardholder (up to 20 characters) can be printed on the card. Additionally, 4th line embossing allows printing of the company name “or” any other details (e.g. employee ID/customer ID etc.) below the cardholder’s name subject to a maximum character limit. It also offers a personalized card kit that accompanies the welcome letter and envelope addressed by the corporate.
Ebix Payment Services Pvt. Ltd. also offers instant-issuance programs whereby non personalized (without the name of cardholder) prepaid cards are pre-printed in advance and packaged in a customized welcome kit for over the counter instant issuance to the beneficiary. These cards remain in deactivated conditions with or without value loaded onto them until the same cards are issued to individuals. Depending upon the type of prepaid card and program requirements, the cards are activated once the prescribed documents/instructions reach Ebix Payment Services Pvt. Ltd..
Prepaid cards may also be used online across merchant websites for bill payments and online shopping. Online usage of cards requires second level of authentication for security purposes and as per RBI regulations. All online transactions require additional authentication and hence it is critical that all cardholder credentials are updated on the bank’s record. Please also note that only INR transactions are permitted and are restricted to Indian portals only.
Ebix Payment Services Pvt. Ltd. is also part of the MasterCard/Visa/Rupay rewards network, which gives all MasterCard/Visa/Rupay prepaid cardholders access to thousands of discounts when they use their cards to make purchases on affiliated stores & online portals. This helps sales professionals make their rewards payout go even further and provides a more enriching cardholder experience.
Balance enquiry through ATM is available on all cards. However, as the services are chargeable, the card holders are advised to use alternate channels (SMS/online access). Ebix Payment Services Pvt. Ltd. also sends across the current balance available on the prepaid card on weekly intervals along with transaction alerts.
Ebix Payment Services Pvt. Ltd. would provide MIS on pre agreed frequencies, loading request status, and load reject reports for overall cards issued. Additional reports for transactional level details would be subject to confidentiality requirements, the nature of the prepaid program, and the ownership of cards and funds.

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