FAQs
Ans. Ans. In exercise of the powers conferred under Section 18 read with Section 10(2) of the Payment and Settlement Systems Act, 2007 (PSS Act), RBI has issued the Master Directions and subsequent to the same, EbixCash has been authorised as a non-Bank PPI Issuer.
Ans. PPIs are instruments that facilitate purchase of goods and services, conduct of financial services, enable remittance facilities, etc., against the value stored therein.
Ans. PPIs can be issued by banks and non-banks. EbixCash is a non-bank issuer. Banks can issue PPIs after obtaining approval from RBI. The non-bank PPI issuers are companies incorporated in India and registered under the Companies Act, 1956 / 2013. They can operate a payment system for issuing PPIs to individuals / organisations after receiving authorisation from RBI.
Ans. A holder of a PPI is an individual who obtains / purchases the PPI from the PPI issuer. However, in case of a gift PPI, any other intended / targeted beneficiary, though not being the purchaser, can also be a holder.
Ans. The monies so collected by the PPI issuers are to be used to make payments to merchants who are part of the acceptance arrangement and for facilitating funds transfer / remittance services on behalf of the PPI holders.
Ans. The closed system PPIs are issued by an entity for facilitating the purchase of goods and services from that entity only. Cash withdrawals are not permitted. These instruments cannot be used for payment or settlement for third party services. The issuance or operation of such instruments is not classified as a payment system requiring approval / authorisation by RBI and are, therefore, not regulated or supervised by RBI.
Ans. The PPIs that require RBI approval / authorisation prior to issuance are classified under two types: a. Small PPIs (or minimum-detail PPIs): These PPIs are issued by banks and non-banks after obtaining minimum details of the PPI holder. These PPIs can be used for purchase of goods and services at a group of clearly identified merchant locations / establishments which have a specific contract with the issuer (or contract through a payment aggregator / payment gateway) to accept the PPIs as payment instruments. Funds transfer or cash withdrawal from such PPIs is not permitted. b. Full-KYC PPIs: The PPIs are issued by banks and non-banks after completing Know Your Customer (KYC) of PPI holder. These PPIs can be used for purchase of goods and services, funds transfer or cash withdrawal.
Ans. The EbixCash PPIs can be loaded / reloaded by debit to a bank account, credit and debit cards, PPIs (as permitted from time to time) and other payment instruments issued by entities regulated in India and in Indian Rupees (INR) only. Currently, EbixCash issues & loads minimum KYC cards only to corporates against an online modes (non-cash loadings) and loadings for minimum KYC wallets also can be done only from online modes (non-cash loadings). The limit on loading of PPIs via electronic / online means is subject to overall limit of the PPI.
Ans. The Small PPIs issued by EbixCash can be used only for purchase of goods and services. The amount loaded during any month shall not exceed ₹ 10,000/-; The total amount loaded during the financial year shall not exceed ₹ 1,20,000/-; The amount outstanding at any point of time shall not exceed ₹ 10,000/-; Cash withdrawals or funds transfer is not permitted and Loading / Reloading shall be from a bank account / credit card / full-KYC PPI.
Ans. The PPI holder has an option to close the PPI at any time and transfer the funds ‘back to source’ (payment source from where the PPI was loaded) at the time of closure. Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements of PPI holder.
Ans. The salient features of ‘Full-KYC’ PPIs are as follows:
- Reloadable in nature;
- The amount outstanding shall not exceed ₹ 2,00,000/- at any point of time;
- There are no limits prescribed for total credits or debits during a month; and
- They can be used for purchase of goods and services, cash withdrawal and funds transfer.
Ans. Yes, funds transfer is allowed from a ‘Full-KYC’ PPI within a limit of ₹ 10,000/- per month per holder. Taking into account the operational risks, and others risk assessments, per transaction maximum limit is ₹ 5,000/-.
Ans. The EbixCash PPI holder has an option to close the EbixCash PPI at any time and have the funds transferred ‘back to source’ (payment source from where the EbixCash PPI was loaded) at the time of closure as per the applicable limits of this type of PPI. Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements of EbixCash PPI holder. At the time of closure or the expiry of validity period of EbixCash PPIs, etc., a holder can specify a bank account which can be different from pre-designated account if given earlier at the time of opening.
Ans. Cash withdrawal is permitted upto a limit of ₹ 2,000/- per transaction within an overall monthly limit of ₹ 10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.).
Ans. EbixCash Gift Card is an alternative to cash/cheque for gifting within an organization. Salient features of an EbixCash Gift Cards are as follows:
- EbixCash Gift Cards are issued only for the Corporate Clients needing to gift their employees and or Business associates under their reward & recognition programs.
- Maximum value of each such prepaid gift instrument does not exceed an amount of ₹ 10,000/-;
- Are not reloadable;
- Cash-out or fund transfer is not permitted. However, the funds may be transferred ‘back to source account’ (account from where Gift PPI was loaded) after receiving consent of the PPI holder;
- Shall be revalidated (including through issuance of new instrument) as and when requested by the PPI holder or the corporate (whichever the case maybe); and
- The Additional Factor of Authentication (AFA) / Two Factor Authentication (2FA) for transactions using Gift PPIs is not mandatory.
Ans. No interest is payable on PPI balances.
Ans. EbixCash PPIs can be issued as cards, wallets, and any such form / instrument which can be used to access the EbixCash PPI and to use the amount therein. EbixCash PPIs in the form of paper vouchers are not issued. A Full KYC customer can also opt for a GPR card after logging into the site. This card can be used like a debit / credit card within India only.
Ans. All EbixCash PPIs shall have a minimum validity period of one year from the date of last loading / reloading in the EbixCash PPI.
Ans. A PPI with no financial transaction for a consecutive period of one year is made / treated inactive after sending a notice to the PPI holder. It can be reactivated only after validation and applicable due diligence. It further to be noted that Inactive PPIs are subject to inactive fees of Rs. 100 + GST per year
Ans. Refunds in case of failed / returned / rejected / cancelled transactions shall be applied to the respective EbixCash PPI to the extent that payment was made initially by debit to the EbixCash PPI, even if such application of funds results in exceeding the limits prescribed for that type / category of EbixCash PPI.
Ans. Yes EbixCash PPI holders are provided with options to generate / receive account statements for at least past 6 months. The account statement at the minimum, provides details such as date of transaction, debit / credit amount, net balance and description of transaction. Additionally, the EbixCash PPI holders can avail transaction history for at least 10 transactions. It is further to be noted that a customer can download the statements as a pdf file after logging into his/her account.
Ans. Yes, customers have recourse to the Reserve Bank - Integrated Ombudsman Scheme, 2021 for grievance redressal. This scheme is available on the RBI website at the link - https://cms.rbi.org.in Besides this, the company is also complying as per the notification of Reserve Bank of India ref# CEPD.CO.PRS.CIR.NO.01/13.01.013/2019-20 dt October 22, 2019 which instuitionalise’s an internal ombudsman scheme for all non-bank system participants who are issuers of PPIs having more than one crore outstanding PPIs to appoint an Internal Ombudsman to facilitate a swift, efficient and effective complaint redressal mechanism within the Entity itself also to ensure that customer complaints are adequately addressed at the level of the non-bank system participant itself by an independent authority placed at the apex level in the entity’s grievance redressal mechanism.
Ans. An EbixCash PPI issuer can issue any one of the following two types to a customer:
- Small PPIs upto ₹ 10,000 (with no cash loading facility); and
- Full-KYC PPIs.
Ans. Within the types mentioned above, in case multiple EbixCash PPIs are issued to the same customer due to various reasons (e.g. multiple co-branding partners, issuance of PPI in different form factors like wallets / cards), then EbixCash system monitors the limits through centralised database / management information system (MIS). For example, the limit of ₹ 2,00,000/- at any point of time is calculated after combining the value in all full-KYC PPIs issued to a customer under various arrangements / form factor. Similarly, the limit of ₹ 10,000 in paragraph 9.1(i) of MD-PPIs is across all Small PPIs (issued by the PPI issuer under various arrangements / form factor). However, the limits do not include the two categories (Gift PPIs and PPI-MTS) mentioned in paragraph 10 of the MD-PPIs.
Ans. Interoperability is the technical compatibility that enables a payment system to be used in conjunction with other payment systems. Interoperability has been allowed in EbixCash PPIs.
Ans. Yes, it is mandatory for an EbixCash PPI to be interoperable. It is mandatory to give the holders of EbixCash full-KYC PPIs with interoperability through authorised card networks and UPI.
Ans. If an EbixCash PPI is issued in the form of wallet, interoperability across an EbixCash PPIs shall be enabled through UPI. If an EbixCash PPI is issued in the form of a card, the card shall be affiliated to the authorised card network for interoperability.
Ans. For the purpose of master directions, electronic payment transactions can be:
- Remote / Online payment transactions: Transactions that do not require physical PPIs to be presented at the point of transactions e.g. wallets, card not present (CNP) transaction, etc.; and
- Face-to-face / Proximity payment transactions: Transactions that require physical PPIs to be present at the point of transactions e.g. transactions at ATMs, PoS devices, etc.).
Ans. Yes, the customer gets an SMS alert for payment transaction in his / her account. In addition, an e-mail alert may also be sent, wherever registered. The transaction alert consists of a contact number and / or e-mail id on which the customer can report unauthorised transactions or notify the objection.
Ans. Customers can reach out on Business hours at Business days via access to website / SMS / e-mail / dedicated toll-free helpline for reporting unauthorised transactions and / or loss or theft of an EbixCash PPI. Further, a direct link for lodging of complaints is provided on the mobile app and contact us page of the EbixCash website.
Ans. The liability of a customer in cases of contributory fraud / negligence / deficiency is ZERO.
Ans. The ‘per transaction customer liability’ in such cases will depend on the number of days lapsed between the receipt of transaction communication by the customer from EbixCash and the reporting of unauthorised transaction by the customer to EbixCash. If EbixCash is reported within three days’ of receiving of communication, the customer liability will be ZERO. Similarly, for any such transaction reported between four and seven days of receiving of communication, the customer liability will be limited to a maximum of ₹ 10,000/. Reporting beyond seven days’ time will be dealt in accordance with the Board approved policy of EbixCash as well as the decision of the Internal Ombudsman of the company. The number of days mentioned above shall be counted after excluding the date of receiving the communication from EbixCash.
Ans. In cases where the loss is due to negligence by the customer, such as where he / she has shared the payment credentials, the customer will bear the entire loss until he / she reports the unauthorised transaction to EbixCash.
Ans. EbixCash E-wallet is a virtual account that enables users to make transactions at merchants accepting EbixCash payments. It is a Full KYC Prepaid Payment Instrument, designed for those without credit/debit cards or who prefer not to use them online. The E-wallet can be pre-loaded with funds via online deposits only for convenient usage.
Ans. Visit EbixCash and click on the Login/Signup link. Provide your name, mobile number, email ID, date of birth, gender, ID proof, and set a password to register.usage.
Ans. Post registration, you can directly log into the https://ebixcash.com/ and obtain your registration details.
Ans. Yes, you can start using the wallet for recharges only.
Ans. Your E-wallet account carries a linked mobile number which can be used for any communication with customer care.
Ans. Yes, but you need to upgrade to a Full KYC wallet by completing a Video KYC process. Fund transfer is not permitted for Min KYC PPI (Prepaid Payment instruments).
Ans. Different types of accounts have different limits. You can upgrade your account to one of a higher limit by submitting your KYC documents to us.
| Type | Max allowable Balance (Rs.) | Reload limit (Rs.) |
|---|---|---|
| All Service –Basic KYC | Rs.10,000/- at any point of time | Rs.10,000/- Monthly & Rs.1,20,000/- F.Y |
| All Service – Full KYC | Rs.200,000/- at any point of time | Maximum Rs.6,00,000/- F.Y (Retail Limit) and Maximum Rs. 12,00,000/- F.Y (Corporate Limit) |
Ans. There are no charges for funds transfer from one wallet to another within EbixCash. Funds to be transferred to other account will attract charges and the same is mentioned on the website at the time of transaction. When one initiates a transaction, at that time the same is shown.
Ans. No upper limit for usage on Point of Sale as well as online purchase transactions. Usage restricted to the available balance in card.
Ans. Card balances cannot exceed Rs.10,000 at any given point in time.
Ans. Corporate customers should contact their respective relationship managers.
Ans. EbixCash Gift Card will be issued post corporate KYC documents are verified.
Ans. Corporate customers can get in touch with their relationship managers for such queries.
Ans. Card can be hot listed by calling/writing to customer service centre at the phone number and/or email address listed on the back of your card.
Ans. No. EbixCash Gift card is INR prepaid card which can be used only in India.
Ans. It can be used for various online and offline transactions like utility bill payments, ticket bookings, mobile recharges, online shopping, and at merchant outlets.
Ans. To ensure your Gift Card is genuine, look for the VISA/RuPay hologram on the reverse of the card. Kindly ensure that when you get the Gift Card, the packaging is not tampered.
Ans. You will receive an SMS alert on all Debit and Credit transactions.
Ans. Regenerate your IPIN/WEB PIN online.
Ans. Login to https://ebixcash.com/ & Click ‘EbixCash for Business’ Select ‘Prepaid & Gift cards select your respective card to proceed or contact the customer service centre.
Ans. Please refer to the escalation matrix as available under contact us page.
Ans. On certain websites / POS terminals there could be a possibility that the merchant would add a surcharge at the time of transaction. Hence to avoid any liabilities, EbixCash levies the below surcharges at the time of the transactions done by the customers.
At the time of settlements performed by the merchants, three scenarios can occur:
At the time of settlements performed by the merchants, three scenarios can occur:
- If the surcharge amount as levied by EbixCash is more than the settlement amount, then the system will automatically credit the difference back to the customer’s card.
- If the surcharge amount as levied by EbixCash is less than the settlement amount, then the system will automatically debit the difference to the customer’s card.
- If the surcharge amount as levied by EbixCash is the same as the settlement amount, then the system will not take any action on the card.
| Merchant Name | % of surcharge levied to Card |
|---|---|
| Government Services | 3.00% |
| Educational Services | 1.00% |
| Utilities | 1.60% |
| Elementary, Secondary Schools | 1.50% |
| MCA21 / Tax Payments - Government Agencies | 3.00% |
| Railroads–Freight | 3.00% |
| Joint Counselling Commission / Colleges, Universities | 3.00% |
| FUEL | For fuel transactions, the configuration is Rs. 11.80 or 2.95% of transaction amount, whichever is higher. |
Ans. It is an electronic Prepaid Card issued to individual to use for all digital modes of transactions.
Ans. EbixCash Prepaid Cards are network branded and issued in alliance with Visa/Rupay.
Ans. Ebix Payment Services Pvt. Ltd. Prepaid Cards are accepted by over 8 million merchant outlets which display Visa/Rupay logos and ATMs on a pan India basis. Additionally, Ebix Payment Services Pvt. Ltd. Prepaid Cards can also be used for e-commerce transactions (online shopping), bill payments, travel bookings and shopping. Prepaid cards cannot be used for non-INR transactions and for international spending due to regulatory restrictions.
Ans. The prepaid cards issued under the corporate account can be loaded basis instructions from the authorized corporate representative and funds transfer should be initiated from designated account of the corporate held with a scheduled commercial bank. Such transfers should be in the local currency and from the own account of the corporate. The card holder can alternatively also reload their own card by logging into the www.ebixcash.com portal using your credentials, click on your name, under EbixCash wallet click on + sign. You can use your debit card, credit card and net banking.
Ans. Ebix Payment Services Pvt. Ltd. offers personalization of prepaid cards which means the name of the cardholder (up to 20 characters) can be printed on the card.
Ans. The prepaid cards are well accepted by all merchants across India even if the names are not printed on the card.
Ans. As per RBI guidelines, every customer must first enable the e-com option by logging into EbixCash portal page and set the limit as required for full KYC cards. Only after this, the customer can use the card online across merchant websites for bill payments and online shopping. Online usage of cards requires second level of authentication (2FA) for security purposes and as per RBI regulations in the form of OTP. Please also note that only INR transactions are permitted and are restricted to Indian portals only. Gift cards do not need to be activated with the transaction level limits.
Ans. Ebix Payment Services Pvt. Ltd. is also part of the Visa/Rupay rewards network, which gives all Visa/Rupay prepaid cardholders access to thousands of discounts when they use their cards to make purchases on affiliated stores & online portals. This helps sales professionals make their rewards payout go even further and provides a more enriching cardholder experience.
Ans. Balance enquiry through ATM is available on full KYC GPR cards on chargeable basis. If the customer doesn’t want to pay, then they must visit www.ebixcash.com log into their profile and check balances there. Balance inquiry is allowed only for GPR cards. Not for any other cards.
Ans. The customer can visit the customer portal page and change the ATM pin as per their requirements.
Ans. Ebix Payment Services Pvt. Ltd. would provide MIS on pre agreed frequencies, loading request status, and load reject reports for overall cards issued. Additional reports for transactional level details would be subject to confidentiality requirements, the nature of the prepaid program, and the ownership of cards and funds.
Ans. The customer can use the prepaid payment instruments as under as per RBI guidelines:
- Upto the balance available on the card for e-com transactions.
- Upto the balance available on the card for POS transactions.
- Upto Rs.5,000/- per transaction for contactless transactions.
- Upto Rs. 2,000/- per transaction and upto Rs. 10,000/- per month for ATM Cash withdrawal transactions.
Ans. Full KYC verified prepaid payment instrument balances cannot exceed Rs. 2,00,000/- at any given point in time.
Ans. You can call the customer care service centre number 18002665757 or write to care@ebixcash.com or the customer can visit the website or mobile app and raise the queries from the contact us page.
Ans. Please refer to the escalation matrix as available under contact us page.
Ans. Card can be hot listed by calling/writing to customer service centre at the phone number and/or email address listed on the back of your card.
Ans. Meal Cards are issued via corporates only. Meal cards are prepaid cards that allow users to purchase meals from various food outlets without the need for cash. These cards offer convenience, budgeting assistance, and access to a variety of food options. Only Full KYC cards are allowed for the meal variant. Cash withdrawals is not allowed on these cards.
Ans. Petro Cards are issued via corporates only. The Card is accepted at all Merchant Outlets (Point of Sale) categorised as petro mcc / petrol pumps. Only Full KYC cards are allowed for the petro variant. Cash withdrawals is not allowed on these cards.
Ans. Reward / Incentive Cards are issued via corporates only. Only Full KYC cards are allowed for the reward / incentive variant. These cards are issued by corporates for incentivizing their employees / agents. Cash withdrawals is not allowed on these cards.
Ans. Below are the different types of charges applicable for prepaid cards:
| Types of Fees | Amount (Excluding Tax) |
|---|---|
| Card issuance | As per corporate tie-ups |
| Card replacement | Rs 100/- |
| Card closure | Rs 100/- |
| Card inactive | Rs 50/- |
| Annual Fee | Rs 50/- |
| ATM Cash Withdrawal | Rs 20/- |
| ATM Balance Inquiry | Rs 10/- |
Ans. On February 29, 2024, the Reserve Bank of India (RBI) issued the Master Direction - Reserve Bank of India (Bharat Bill Payment System), superseding previous BBPS-related guidelines and circulars. These Directions seek to streamline the process of bill payments, enable greater participation, and enhance customer protection among other changes.
Ans. Yes Customer Complaints and Disputes resolution system is available on EbixCash Site.
Ans. The details such as First Name, Last name, Mobile Number, Category, Email, Country, product and Query.
Ans. The Bharat Bill Payment System (BBPS) is an integrated bill payment platform which enables payment / collection of bills through multiple channels (Mobile Apps, Mobile Banking, Physical Agents, Bank branches, etc.) using various payment modes (UPI, Internet Banking, Cards, Cash, Prepaid Payment Instruments, etc.). The transactions facilitated through this platform will require the bill to be fetched before payment initiation. In case of transactions involving payments for prepaid services, the customer relationship with the biller will be validated through the platform.
Ans. There are two types of BBPS participants i.e. BBPCU & BBPOUs. Bharat Bill Pay Central Unit (BBPCU): NBBL as the BBPCU, provides a platform connecting customers and billers, through COUs and BOUs, respectively. NBBL also undertakes clearing and settlement activities for transactions routed through the BBPCU. Bharat Bill Payment Operating Units (BBPOUs): Banks (All Scheduled Commercial Banks including RRBs / Urban Cooperative Banks / State Cooperative Banks / District Central Cooperative Banks), non-bank Payment Aggregators (PAs)1 and other existing entities authorised as BBPOUs can participate in BBPS as Operating Units. Banks and non-bank PAs, intending to operate as BBPOUs, will not require a separate authorisation. They shall intimate DPSS, RBI, Central Office before commencing operations.
Ans. Yes in case of eWallets (EbixCash) a same login is offered for the PPI and other BBPS Services.
Ans. EbixCash E-wallet virtual account that enables user to use this account on all the merchants where EbixCash payment gateway is available. E-wallet is a Semi-Closed Prepaid Payment card. E-wallet has been developed exclusively for online usage by the masses who do not have Credit/Debit Cards or who are apprehensive to use their credit/Debit card online for risk of misuse. E-wallet has specifically been designed keeping in mind absolute convenience and can be accessed by the user with their registered Mobile. It is a financial instrument which can be pre-loaded with the appropriate amount for subsequent use as per the holders’ convenience.
Ans. You can visit https://ebixcash.com/ and click on Login/SignUp link. You need to provide your First Name, Middle Name, Last name, Mobile number, Email id, Date of Birth, Gender, provide an id proof and enter a password to register for E-wallet account.
Ans. Post registration, you directly log into the https://ebixcash.com/
Ans. Yes, you can start using the wallet for recharges only.
Ans. Your E-wallet account carries a linked mobile number which can be used for any communication with customer care.
Ans.
"After registering, customers can upgrade to a Full KYC wallet by logging into the portal, checking their Account details for KYC status, and completing a Video KYC process. Once approved, they can start transferring funds and using additional features." Note: Fund transfer is not permitted for Min KYC.
Ans. Different types of accounts have different limits. You can upgrade your account to one of a higher limit by submitting your KYC documents to us.
| Type | Max allowable Balance (Rs.) | Reload limit (Rs.) |
|---|---|---|
| All Service –Basic KYC | 10000 at any point of time | 10000 Monthly & 100000 yearly |
| All Service – Full KYC | 200000 at any point of time | 600000 yearly |
Ans. There are no charges for funds transfer from one wallet to another within EbixCash. Funds to be transferred to other account will attract charges and the same is mentioned on the website at the time of transaction.
Ans. Booking through Ebixcash portal is
an easy 3 step process. Download the Ebixcash app. Select source and destination address and
date/time of your planned travel. Hit “View taxi rates” button. You will find rates of different
taxis, select the taxi type which meets your travel requirement. Fill in your details and pay
advance amount to confirm your booking.
Ans. In Ebixcash travel portal you have
the option to book outstation cabs at lowest price across 4000+ locations. All our cars are
comfortable and air conditioned. You need to pay for one side, if it’s a one way trip. You can
also chose taxis for airport transfer and other local travel needs.
Ans. You can modify a booking by
sending an email to us at support@ahataxis.com. You can
change the pick-up date, time, location, passenger details or vehicle type. However, the
confirmation of modification depends upon the availability of taxi on modified time and date.
Ans. You can email us at support@ahataxis.com for booking cancellation. You will
need to provide your booking reference number and contact details for the same.
Please read our cancellation and modification policy to know about cancellation rules and refund policies.
Please read our cancellation and modification policy to know about cancellation rules and refund policies.
Ans. We provide free cancellation till
24 hours before departure.
Ans. You must make a booking at least 1
hour prior to the pick-up time in order to get a taxi. However, the actual confirmation is given
based on the availability of the taxi at the required location and time. Also, for better
assistance on your immediate requirement, you are requested to mail us on support@ahataxis.com
Ans. The taxi and driver details will
be sent to you 6 hours prior to the pick-up time.
Ans. Please contact our 24*7 customer
support, in case driver is not reachable.
Ans. For all inclusive bookings, you
need not pay for such toll or state taxes. The details of charges included or not included is
mentioned on the website and app search results.
Ans. This is an alternative for
cash/cheque to gift any individual in your organization.
Ans. No upper limit for usage on Point
of Sale as well as online purchase transactions. Usage restricted to the available balance in
card.
Ans. Card balances cannot exceed
Rs.10,000 at any given point in time.
Ans. Corporate customers need to get in
touch with their relationship managers for load on gift cards.
Ans. EbixCash Gift Card will be issued
post corporate KYC documents are verified.
Ans. Corporate customers can get in
touch with their relationship managers for such queries.
Ans. Please call customer service centre
number 1800 266 5757 or write to care@ebixcash.com
Ans. Card can be hot listed by
calling/writing to customer service centre at the phone number and/or email address listed on the
back of your card.
Ans. No. EbixCash Gift card is INR
prepaid card which can be used only in India.
Ans. EbixCash Gift card can be used at
various outlets and online shopping.
- Utility bill payments online
- Train, air and bus ticket booking online
- Movie ticket booking online
- Mobile & DTH recharge online
- Online shopping
- Shop at merchant outlet
Ans. To ensure your Gift Card is
genuine, look for the VISA/RuPay/MasterCard hologram on the reverse of the card. Kindly ensure
that when you purchase the Gift Card, the packaging is not tampered.
Ans. You will receive an SMS alert on
all Debit and Credit transactions.
Ans. Customer can real time re-generates
their IPIN / WEB PIN online through customer portal or they can
call Centre for re-generation at 1800 266 5757
Ans. Card balance and card history can
be viewed at www.ebixcash.com after due
login or can be accessed by calling/writing to customer service centre at the phone number and/or
E-mail address listed on the back of your card.
Ans. Please refer to the escalation matrix as available under contact us page.
Ans. It is an electronic Prepaid Card
issued to individual to use for all digital modes of transactions.
Ans. No upper limit for usage limit on
Point of Sale transactions. Usage restricted to the available balance in card.
Ans. Card balances cannot exceed
Rs.1,00,000 at any given point in time.
Ans. Loading and reloading can be done
at online using the Prepaid Net banking or visit the nearest BC outlet.
Ans. EbixCash Prepaid Card will be
issued instantly through BC outlet post submission of Application form and KYC (Know your customer
(KYC) is a form which will let the bank know who customer is, his address and his the financial
and occupational status.) verified.
Ans. You can call the customer care
service centre number 1800 266 5757 or write to
care@ebixcash.com
Ans. Please call customer service centre
number 1800 266 5757 or write to care@ebixcash.com
Ans. Card can be hot listed by
calling/writing to customer service centre at the phone number and/or email address listed on the
back of your card.
Ans. EbixCash Prepaid card can be used at various outlets and online shopping.
- Utility bill payments online
- Train, air and bus ticket booking online
- Movie ticket booking online
- Mobile & DTH recharge online
- Online shopping
- Shop at any merchant outlet
- ATM cash withdrawal
Ans. To ensure your Prepaid Card is genuine, look for the VISA/Rupay hologram on the
reverse of the card. Kindly ensure that when you purchase the Prepaid Card, the packaging is not
tampered.
Ans. You will receive an SMS alert on all Debit and Credit transactions.
Ans. Please contact the Call Centre at 1800 266 5757
Ans. Card balance and card history can be viewed at www.ebixcash.com after due login
or can be accessed by calling/writing to customer service centre at the phone number and/or E-mail
address listed on the back of your card.
Ans. It is an electronic Prepaid Card
issued to individual to use for all digital modes of transactions.
Ans. No upper limit for usage limit on
Point of Sale transactions. Usage restricted to the available balance in card.
Ans. Card balances cannot exceed
Rs.1,00,000 at any given point in time.
Ans. Loading and reloading can be done
at online using the Prepaid Net banking or visit the nearest BC outlet.
Ans. EbixCash Prepaid Card will be
issued instantly through BC outlet post submission of Application form and KYC (Know your customer
(KYC) is a form which will let the bank know who customer is, his address and his the financial
and occupational status.) verified.
Ans. You can call the customer care
service centre number 1800 266 5757 or write to
care@ebixcash.com
Ans. Please call customer service centre
number 1800 266 5757 or write to care@ebixcash.com
Ans. Card can be hot listed by
calling/writing to customer service centre at the phone number and/or email address listed on the
back of your card.
Ans. EbixCash Prepaid card can be used at various outlets and online shopping.
- Utility bill payments online
- Train, air and bus ticket booking online
- Movie ticket booking online
- Mobile & DTH recharge online
- Online shopping
- Shop at any merchant outlet
- ATM cash withdrawal
Ans. To ensure your Prepaid Card is genuine, look for the VISA/Rupay hologram on the
reverse of the card. Kindly ensure that when you purchase the Prepaid Card, the packaging is not
tampered.
Ans. You will receive an SMS alert on all Debit and Credit transactions.
Ans. Please contact the Call Centre at 1800 266 5757
Ans. Card balance and card history can be viewed at www.ebixcash.com after due login
or can be accessed by calling/writing to customer service centre at the phone number and/or E-mail
address listed on the back of your card.
Ans. It is an electronic Prepaid Card issued to individual to use for all digital modes of transactions.
Ans. EbixCash Prepaid Cards are network branded and issued in alliance with Visa/MasterCard/Rupay.
Ans. Ebix Payment Services Pvt. Ltd. Prepaid Cards are accepted by over 8 million merchant outlets which display Visa/MasterCard/Rupay logos and ATMs on a pan India basis. Additionally, Ebix Payment Services Pvt. Ltd. Prepaid Cards can also be used for e-commerce transactions (online shopping), bill payments, travel bookings and shopping. Prepaid cards cannot be used for Non-INR transactions and for International spending due to regulatory restrictions.
Ans. The prepaid cards issued under the corporate account can be loaded basis instructions from the authorized corporate representative and funds transfer should be initiated from designated account of the corporate held with a scheduled commercial bank. Such transfers should be in the local currency and from the own account of the corporate. The card holder can alternatively also reload their own card by logging into the www.ebixcash.com portal using your credentials, click on your name, under Ebixcash wallet click on + sign. You can use your debit card, credit card and net banking.
Ans. Ebix Payment Services Pvt. Ltd. offers personalization of prepaid cards which means the name of the cardholder (up to 20 characters) can be printed on the card.
Ans. The prepaid cards are well accepted by all merchants across India even if the names are not printed on the card.
Ans. As per RBI guidelines, every customer has to first enable the ecom option by logging into Ebixcash portal page and set the limit as required. Only after this, the customer can use the card online across merchant websites for bill payments and online shopping. Online usage of cards requires second level of authentication for security purposes and as per RBI regulations in the form of OTP. Please also note that only INR transactions are permitted and are restricted to Indian portals only.
Ans. Ebix Payment Services Pvt. Ltd. is also part of the Visa/Rupay rewards network, which gives all Visa/Rupay prepaid cardholders access to thousands of discounts when they use their cards to make purchases on affiliated stores & online portals. This helps sales professionals make their rewards payout go even further and provides a more enriching cardholder experience.
Ans. Balance enquiry through ATM is available on all cards on chargeable basis. If the customer doesn’t want to pay, then they have to visit www.ebixcash.com log into their profile and check balances there.
Ans. The customer can visit the customer portal page and change the ATM pin as per their requirements.
Ans. Ebix Payment Services Pvt. Ltd. would provide MIS on pre agreed frequencies, loading request status, and load reject reports for overall cards issued. Additional reports for transactional level details would be subject to confidentiality requirements, the nature of the prepaid program, and the ownership of cards and funds.
Ans. The customer can use the Prepaid cards as under as per RBI guidelines:
- Upto the balance available on the card for e-com transactions
- Upto the balance available on the card for POS transactions
- Upto Rs. 2000/- per transaction and upto Rs. 10000/- per month for ATM transactions
Ans. Card balances cannot exceed Rs.2,00,000 at any given point in time.
Ans. You can call the customer care service center number 1800 266 5757 or write to care@ebixcash.com
Ans. Please refer to the escalation matrix as available under contact us page.
Ans. Card can be hot listed by calling/writing to customer service center at the phone number and/or email address listed on the back of your card.
Ans. EbixCash Prepaid card can be used at various outlets and online shopping. However the same is restricted for usage on India sites and within India only.
- Utility bill payments online
- Train, air and bus ticket booking online
- Movie ticket booking online
- Mobile & DTH recharge online
- Online shopping
- Shop at any merchant outlet
- ATM cash withdrawal
Ans. To ensure your Prepaid Card is genuine, look for the VISA/Rupay hologram on the reverse of the card. Kindly ensure that when you receive the Prepaid Card, the packaging is not tampered.
Ans. You will receive an SMS alert on all types of transactions.
Ans. Please log into the customer portal page and change the ATM pin
Ans. Card balance and card history can be viewed at www.ebixcash.com after due login or can be accessed by calling/writing to customer service center at the phone number and/or E-mail address listed on the back of your card.