In 2025, the world is experiencing an astonishing development in the technology sector. The technological development is the need of the hour for businesses. As the years go by, the business world is leaning more towards technology, making it impossible to separate the two from each other. McKinsey provided some technology trends outlook for 2025, highlighting the potential to transform global business. The future of technology and business has only begun today, and it will grow bigger with the advancement of technology. Staying ahead of these changes is an essential step; it is no longer an option.

At the center of these conversations, Dr. Vikas Garg, Chairman of Ebix Group, a visionary leader known for steering businesses through disruption with foresight and resilience. He shares his perspective on how technology is shaping the future of business, the critical balance between human intelligence and artificial intelligence, and the steps leaders should take to remain relevant in an ever-changing world. This guide will provide actionable insights, thought-provoking reflections, and a roadmap to navigate the next wave of transformation.

The Evolving Landscape of Technology

The last decade has demonstrated that technology and business transformation are inextricably linked. Digitization, automation, and the global shift to virtual models, accelerated by the pandemic, have forced businesses to rethink their strategies.

According to Vikas Garg, disruption is no longer episodic; it is constant. Companies must anticipate change rather than react to it. He further adds, “Businesses that succeed in the next decade will be those that integrate technologies such as AI as a core strategy, not as an afterthought.”

The following are the key forces shaping this landscape:

Artificial Intelligence and Machine Learning

AI and ML are transforming the landscape of business through personalized recommendations, fraud detection, and predictive analytics. Whereas AI-powered tools can assist in analyzing sales data to predict demand and optimize inventory.

Cloud Computing

Cloud computing offers scalability, flexibility, and cost savings for businesses. Certain services like AWS and Microsoft Azure are becoming the backbone of many businesses, allowing them to store, manage, and analyze data securely.

Internet of Things (IoT)

IoT generates real-time data that improves operational efficiency, optimizes processes, and enhances decision-making.

Automation and Process Intelligence

Automation, such as Robotic Process Automation (RPA), can automate repetitive tasks like data entry and invoice processing. Further, process intelligence tools help businesses analyze their workflows and optimize processes for greater efficiency.

Digital Darwinism

This technology underscores the need for businesses to continuously monitor industry trends, identify emerging technologies, and adapt their strategies accordingly. This technology trend in business is the need of the hour, which can help them stay ahead of the curve.

Vikas Garg’s Vision for the Future

Dr. Vikas Garg sees the future of technology in business as an upgrade, not a human replacement with a machine. He emphasizes the need for resilient leadership that balances innovation with ethical responsibility.

In addition, he said, “The real strength lies in the people of a business, how they use technology to solve problems, drive sustainable growth, and create value.” His leadership philosophy on future technology is based on Agility, Resilience, and Innovation

The Role of AI and Emerging Technologies

AI is often seen as the single most transformative force in business today. As per Dr. Garg, “Artificial Intelligence is an ally rather than a threat. It will not take away human intelligence. Instead, it will free people from repetitive and time-consuming tasks so they can focus on creativity, relationships, and strategy.”

AI and Emerging Technologies collectively transform various sectors by enhancing efficiency, creating new possibilities, and enabling innovations. Emerging technologies such as IoT, blockchain, and virtual reality are creating new avenues for interaction, data management, and user experience.

The following are the areas where AI and emerging technologies are collectively shaping businesses:

1. Enhances Operational Efficiency: AI and emerging technologies automate repetitive tasks across various departments, optimize logistics, track real-time inventory, and predict maintenance needs, & leading to significant cost savings and reduced downtime.
2. Provide Competitive Advantage: AI and emerging technologies enable businesses to understand customer preferences, allowing them to create personalized products, marketing campaigns, and customer service interactions.
3. Enable Global Expansion: Blockchain, a part of emerging technologies, can facilitate secure and transparent international transactions, simplifying global trade. Wherein, AI can lower the barriers for businesses in emerging markets, enabling them to reach a larger population. Additionally, the AI technology trend can help businesses understand and adapt to local cultures.

People at the Center of Transformation

Despite the acceleration of digital adoption, Dr. Garg strongly believes that people remain at the heart of every transformation. He notes that “No matter how advanced technology becomes, human judgement, empathy, and creativity will remain irreplaceable.” While stating that he clearly states that businesses must invest in skill development, promote adaptability, and build innovation by encouraging teams to experiment and think beyond traditional boundaries. Moreover, leaders should create an environment where technology empowers employees rather than intimidates them.

Ebix Group’s Approach to Innovation

EBIX Group, under Dr. Vikas Garg’s leadership, has consistently positioned itself as a pioneer in digital transformation. With a presence across insurance, finance, healthcare, and education, EBIX integrates technology to streamline operations, reduce costs, and improve customer experience.

Advice from Dr. Vikas Garg for Businesses and Leaders

When asked about how leaders and organizations can prepare for the future, Dr. Garg highlights three key strategies:

1. Adopt technology early: Businesses that wait for trends to stabilize often fall behind. Early adoption enables experimentation and competitive advantage.
2. Balance human and machine intelligence: Use AI for efficiency but rely on people for creativity, ethics, and empathy.
3. Think long-term: Technology will continue to evolve. Leaders must build resilient systems that adapt to uncertainty rather than chase short-term wins.

For young professionals, Vikas Garg stresses the importance of lifelong learning and digital fluency. He said, “In the next decade, success will belong to those who combine technical skills with the ability to think critically and ethically.”

The Final Outlook

The convergence of technology and business is creating a new era, one where agility, innovation, and human creativity will determine success. Dr. Garg’s outlook is optimistic. He believes businesses that embrace innovation, ethics, and people-first leadership will not only survive but thrive in the decades ahead.

Through his leadership at EBIX Group, Dr. Vikas Garg demonstrates how businesses can prepare for this future by integrating technology strategically while keeping people at the center of transformation.

As Dr. Garg puts it: “The leaders of tomorrow will not be those who predict the future with perfect accuracy, but those who have the courage and systems to act decisively in the face of uncertainty.” Lastly, for organizations and leaders, the message is clear: the future of business belongs to those who embrace change, adopt technology responsibly, and create value that lasts.